Customer Account

There are many advantages to creating a customer account. You can save several addresses and thereby finalize your orders quicker. Additionally, you have the possibility to view all your orders and receipts at any time and can create a list of all your favorite models.

By registering, you automatically become a member of our Holzkern Premium Club and have the chance to receive one-off special offers. With every purchase, you collect premium points, or so-called Tree Ring points. These can be redeemed for unique premium products, amazing discounts and exclusive services.

We look forward to welcoming you as a member!

PS: No worries, the membership is 100% free of charge. ;)

We’ve created the Premium Club in order to thank our loyal customers. With every order you place, you collect Tree Ring points that can then be redeemed for extra special promotions. :)

For every order, you’ll receive 8.5 Tree Ring points for every $1 of your purchase as soon as your order has been shipped by us.

Your collected Tree Ring points can be redeemed directly via your customer account for the following special promotions:

• Amazing discounts
• Exclusive Premium products

In case you return your order, or part of it, the respective Tree Ring points will be subtracted from your account. In the case of an exchange or a new order, you’ll have the Tree Ring points credited to your account as usual once your items have been shipped.

All orders made under the same email address are automatically taken into account when creating a customer account, and the Tree Ring points are credited.

If you have several accounts, simply contact us via the Service Form and we will be happy to transfer your Tree Ring points to the desired customer account.

If you bought your jewelry in one of our stores, simply send us the following information via the Service Form so that we can credit the Tree Ring points to your customer account: