Privacy and Cookie Policy

At Holzkern, we are committed to protecting your privacy regarding any information we may collect while operating our website. Information shall only be collected and used as outlined in this document. Holzkern has no responsibility for content on other websites that you may encounter while navigating this website.

This statement applies solely to information collected at the or website. Holzkern may occasionally change its privacy policy at its sole discretion; therefore, we encourage visitors to frequently check this page for any changes to its privacy policy, as your continued use of this site after any changes in this privacy policy constitutes your acceptance of them. This policy was updated on February 8th, 2018. 


When you register on our website, subscribe to our newsletter, make a purchase, or enter a giveaway promotion using our online shop, we collect the information which you provide, i.e., your name, e-mail address, and delivery address and payment information (if applicable) and assume not only that you have given us consent to use that information for those purposes, but that you are also at the age of majority in your state or prince of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site and enact these transactions. 

While you browse our website we automatically acquire your devices internet protocol address and recieve information about your browser, language preference, referring website, and the date and time of each visitor request. This gives us insight into how our customers visit and use our website so that we may improve the user experience.


Personal Data shall only be collected and used by the supplier, if legally allowed or approved by the user. In general, it is obvious to the user what data is being saved while using the service, e.g. Name, E-mail address and notification by usuage of the order form. For the purpose of ordering items, collected data (e.g. name, e-mail-adress, address, payment data) will be used for the fulfillment and processing of the contract. We treat all data as strictly confidential. For data protection reasons, it is transmitted securely using encoding and will not be passed on to third party, that is not involved in the order, delivery or payment process. By contacting the supplier (per contact form or email), we save the personal data, for the purpose of processing the inquiries as well as for the case of arising follow-up questions. The supplier has met organizational , contractual and technical safety measures, to make sure that the data security provisions are observed and accidental or intentional manipulation, loss, damage or the acces of unauthorized people are prevented.


We use cookies to optimise the user-friendly navigation and usage of our website. Cookies are small files with text information that are stored on your hard drive while you visit our site. We need the cookies to identify and authorise you after your successful registration in the protected area, for the full duration of your visit. However, cookies also serve to track the preferences of website visitors. This helps us to better customise our website contents to your needs and to improve our offers for you. Cookies do not allow us to identify users. You may disable these cookies at any time in your browser’s system settings and delete existing cookies. All users may view our offers without having enabled the cookies. If you opt not to accept cookies, however, you may not be able to benefit from the full features of our site.

Some of the cookies we use are automatically deleted from your hard drive after the end of the browser session (session cookies). For example, we need session cookies to be able to offer you the "Basket" function throughout several pages. We also use cookies that remain on your hard drive for a certain period of time (between one day and five years, depending on the cookie) after the browser session. When you revisit our site, it will automatically recall the country and language you selected at your last visit to our website. These "persistent cookies" are stored on your hard drive and will be deleted by the browser after the given time. The cookies may also be cookies of third party providers.


We also use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics is based on cookies and allows an analysis of website usage. As we have activated IP anonymisation for our website, the IP addresses that are automatically transmitted with the usage details are abbreviated by Google within the European Union or other contracting states of the European Economic Area before the data are forwarded to and stored in the USA. It is only in exceptional cases that IP addresses are transmitted first to a Google server in the USA, where they are shortened. Acting on our behalf, Google uses the data to analyse the use of the website for us, to compile website activity reports, and to render further services relating to website and internet use. The above described IP anonymising procedure has been agreed between Google Inc. and the Hamburg Commissioner for Data Protection and Freedom of Information and recognised as compliant with data protection requirements (see the press release). Please click here (LINK: information on Google Analytics’ data privacy policy.


Our website employs components provided by Facebook is a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited. When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the “Like“ button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not. If you wish to prevent the transfer to and storage of data by Facebook about you and your interaction with our website, you must first log out of Facebook before visiting our website. The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy: In addition, tools are freely available on the market that can be used to block Facebook social plug-ins with add-ons from being added to all commonly used browsers: You can find an overview of Facebook plugins at


We will not rent or sell potentially or otherwise personally-identifying information to anyone for their own direct marketing purposes without your consent. Other than to its employees, contractors and affiliated organizations which need to know that information in order to process a transaction on our behalf or to provde services available on our websites, we discloses your personal information only when required to do so by law (such as in response to a subpoena, court order, or other governmental request), or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Holzkern, third parties or the public at large.
Some of those employees, contractors and affiliated organizations mentioned above may be located outside of your home country; by using the Holzkern website, you consent to the transfer of such information to them. 


You may access, correct, amend or delete any personal information we have stored about you, register a complaint, withdraw your consent, and also unsubscribe from our communications at any time by sending an e-mail directly to