Terms of Guarantee
For us, our customers come first
We love our products and we will do anything that each and everyone of our timepieces meets the standards of highest quality. This is why we grant you a 24 month guarantee for all our products so you do not have to worry about anything when buying from us. You will find details on the guarantee terms below.
Of course we are there for you anytime to help you with any questions or problems. Please simply let us know your request at firstname.lastname@example.org and we will get back to you shortly.
The guarantee is granted only to endconsumers, not towards retailers where each consumer is a natural person that concludes a legal transaction for a purpose, which can be attributed neither to his commercial nor his professional occupation. The deadline for calculating the guarantee period starts from the date of invoice. Our guarantee is valid in all Member States of the European Union.
If the product should fail during this period due to defects in materials or workmanship, Holzkern grants you as the Guarantor one of the following benefits:
- free repair of the goods or
- free exchange of goods for an equivalent product (possibly also a successor model, in case the original product is no longer available).
Please send your guarantee claim to the following address:
This guarantee shall not apply to any damage claims arising from
- misuse or improper handling of the goods resulting in breakage and glass damage. Attention: All our watches are made from the materials wood and stone which do not have the same resistance as metal, which is why we have to point out that the wood of the band or the case can break when exposed to strong forces. Therefore we advise a certain caution when wearing.
- environmental influences (moisture, extreme cold or heat, over-voltage, dust, etc.), in particular damage caused by moisture and water;
- non-compliance with any safety precautions;
- failure to comply with the operating instructions;
- the use of violence;
- unauthorized repair attempts.
Color and wood changes (patina, color, structural changes) are also excluded from the guarantee.
The use of the guarantee claim implies the examination of the goods after sending them to us. Please make sure that transport damages can be avoided by an appropriate packaging.
To claim guarantee you need to add a copy of the original invoice to your goods. Please understand that we can still reject your claim if the documents are incomplete. The copy of the invoice is used to calculate the guarantee period. In case of a legitimate guarantee, we will provide the guarantee service within 30 days from the date of dispatch.
The freight cost for sending the goods as well as the costs for returning the goods to you are at our expense and will be refunded. However, you bear the risk of loss or damage of the goods in transit within the guarantee service.