You have a question, want a consultation or have a problem with your model?
No worries! We are here to help you. :)

On this page you can find our FAQ, our Chatbot as well as our Service form.
Your Delivery status can be checked here.


Instruction videos: Adjust the length of your watch strap / bandlet

  1. Shorten straps with screws

  2. Shorten straps with spring pins

  3. Shorten straps with pins



You have a question that can be solved in just a few seconds?
Then feel free to contact our Chatbot.

Service form


You have a different question, want a consultation or have a problem?
Then write us directly through our Service form, so we can help you best.

We are here to help you


Our Customer Support Team is always there to help with any questions that may arise. :)

Our team works with passion and dedication to ensure that you receive your personal piece of nature as quickly as possible, and also to guarantee that you are completely happy with it. :)

The above FAQ are here to let you know in advance about our unique products and our processes, and so that you can be 100 % assured of what happens when you place your Holzkern order.

You’ve already browsed through our FAQ and still have a question?

Please simply use our Service form, so that we can help you best.


Below, you can find the Terms and Conditions for the Customer Testimonial Contest. Do you want to participate? Sign into your Premium Club account and you will find the contest on your Account Homepage.

- Participants can partake in the Customer Testimonial Contest via the typeform survey from 01.03.2023 until 13.03.2023.

- Multiple entries are allowed.

- The prize for the winner is €500,-. The prize money is paid out in euros.

- The winner is chosen randomly. The sweepstakes is based on a random draw conducted on the basis of an algorithm.

- The winners will be notified via email within 7 days of the closing date and must respond within 14 days in order to claim their prize. Participants who have not been drawn will not receive an email in this regard.

- The winner will receive the prize money in the form of a direct bank transfer. This process can take up to 2 weeks.

- With participating in the Customer Testimonial Contest, participants agree on having their story used for marketing purposes. Testimonials can be edited and translated. Full names will not be mentioned, only initials.

- Participation in the sweepstakes is exclusively for persons over 18 years.

- Data protection - notice in accordance with Article 13 DSGVO. You acknowledge that Time for Nature GmbH, FN485012d, Autokaderstraße 33/11.3, 1210 Vienna, Austria processes your personal information for the purpose of carrying out and processing the competition. Personal Information means all information that you enter in order to participate in the sweepstakes via Holzkern Premium Club.

- All information will be submitted directly to Holzkern via https://www.holzkern.com/en/customer/account/ as part of this sweepstakes. All information submitted to Holzkern will be handled in accordance with Holzkern Privacy Policy, which is available at https://www.holzkern.com/en/privacy-policy-cookie-restriction-mode/. Your personal information will be used to contact the potential winner and for other purposes consistent with these Terms and Conditions.

- The legal basis for the processing steps in the implementation and handling of sweepstakes is your voluntarily given declaration of consent in accordance with Art 6 para 1 lit a DSGVO. If the data required by you is not provided, participation in the sweepstakes is not possible.

- In accordance with the European Data Protection Regulation (GDPR) and the Data Protection Act, participants have a right to access their data. They may also request their rectification, restriction or deletion (whereby persons who exercise the right to delete their data prior to the termination of the competition waive their participation). Participants may exercise their rights by sending an email to [email protected].

- Revocation This consent can be revoked at any time by sending an e-mail to [email protected]. The revocation of consent does not affect the lawfulness of the processing carried out until the revocation.

- The organizer disclaims any liability in the event of malfunctions of the internet connections or terminal equipment that prevent the smooth running of the competition. Likewise, the organizer cannot be held liable for the fact that one or more participants are unable to register on the site as a result of a technical problem or defect, in particular related to a network overload. In the event of a technical malfunction affecting the smooth running of the competition, or in the event of a technical malfunction of www.holzkern.com which the organizer has no control, the organizer cannot be held liable vis-à-vis the participants. Accordingly, participants shall not be entitled to any compensation of any kind in this context.

- The organizer may be required to amend these Terms and Conditions, in particular to comply with any new provisions under applicable laws and/or regulations. Any amendment will be incorporated into these Terms and Conditions and published on the Website. Should any of the provisions of these Terms and Conditions be declared null and void, the validity of the remaining provisions in the Terms and Conditions shall not be affected.

- Severability clause: Should individual provisions of these Terms and Conditions of Participation be or become invalid, this shall not affect the legal validity of the remaining Terms and Conditions of Participation. They shall be replaced by an appropriate provision that comes closest to the purpose of the invalid provisions severability clause.

- These Terms and Conditions of participation are subject to Austrian law. The place of jurisdiction is Austria.