Return
Not quite happy with your unique Holzkern? We can help you further:
You have the option of returning your Holzkern product up to 24 days after receiving it. Please make sure to send the product before this deadline. Products purchased in our Stores can only be returned directly to the store.
So you can return your Holzkern product:
We are sorry that you are not satisfied with your Holzkern product.
If you wish to return your product, you can do so up to 24 days after receiving and cancel the purchase contract. As soon as we have received your return, you will of course be refunded the purchase amount within a maximum of 14 days using the original payment method.
Your return package is complete with:
- the product - unworn, in the original packaging (wooden boxes, case or bag)
- the fully completed return form
Is the return shipment free of charge for me?
When returning one or more products, the return shipment is only free of charge for Premium Club members.
Has my return shipment arrived yet?
Of course you want to know where your Holzkern product is right now. If you have initiated the return, you should have received a tracking number from the selected shipping company. You can use this to track where the parcel is currently located on the website*.
As soon as we have received and processed your return package, you will receive a notification by e-mail. Please note that the delivery date from the tracking and the date when your parcel is registered with us in the system may differ - processing can take up to 2 weeks.
*Please note: Parcels with our free DHL returns label are forwarded from the Kiefersfelden distribution center to us in Vienna - this can take a further approx. Take 2-5 days.
Further details
If you withdraw from the contract, we have to refund all payments we received from you (incl. the shipping costs for the cheapest standard delivery method) immediately and within 14 days at the latest. As our standard shipping method is free, no delivery costs will be refunded for a withdrawal.
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