1. Please select your country and click "Continue".
2. Fill out the form with your address details (Reference number=Order number) and print your prepaid return label.
3. Within the EU: Bring the package to the next post office of the respective delivery partner. (Packages with a DHL return label will be forwarded from Regensburg to our address in Vienna - this can take about 2-5 days.)
(Outside of the EU: Your package is going to be picked up by the delivery partner within the given time frame.)
- Attach a copy of your invoice
- For complaints: Add a brief note describing the defect
- For withdrawals: Attach the completed withdrawal form
- Note the reference number (only if you have one)
This is so we can identify and process your package as quickly as possible.
We would also kindly ask to send the model in its original wooden box to ensure optimal protection during transport.
Note: In order to open and print your label, please make sure to deactivate your popup blocker.