Special offer: Free Returns!
We are covering the return shipping costs for you. :) Just create a prepaid return label* and attach the copy of invoice and the withdrawal form to your package. Your package is then going to be picked up by the delivery partner within the given time frame. Please also note the instructions below.
*Free Returns are only applicable by using this return label
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within twenty-four days (Extended right of return until 15.01.2023!) without giving any reason.
The cancellation period will expire after 24 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the goods.
To exercise the right to cancel, you must send the goods to us (Holzkern - a brand of the Time for Nature GmbH, Autokaderstraße 33/11.3, 1210 Wien, AUSTRIA) including a clear statement of your decision to cancel this contract. You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is essential for you to send the goods before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You are required to send back the goods or hand them over to us without undue delay, and in any event not later than twenty-four days after receipt of the goods. The deadline is met if you send back the goods before the period of 24 days has expired.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Promotions and discounts remain valid as long as the conditions of the promotion are still met despite the return. If the conditions for free additional products are no longer met and they are not being returned, their value will be deducted from the refund amount.
Please prevent damage to and contamination of the goods. Please return the goods in unworn condition and, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please fill out this form, attach it to your package including a copy of invoice and send it to the following address:
Holzkern - a brand of the Time for Nature GmbH