Returns

Of course you can return your model and we will refund the money if, contrary to expectations, you don't quite like it. :)

Please make sure that the model is still unworn and that the return period of 24 days from receipt is adhered to.

Special offer: We have an extended return period until 31 January 2025 for all orders placed from 1 November to 24 December 2024.

Please send the goods together with the completed cancellation form to our address: Holzkern - Time for Nature GmbH, Autokaderstraße 33/11.3, 1210 Vienna, AUSTRIA.

As soon as we have received your returned goods, the amount will be credited back to the original payment method within a maximum of 5 working days. If you ordered on account, Klarna as the payment provider will be informed about your credit.

You may find another model in our Online Shop that suits you better - with over 800 designs, there is usually something for everyone.

Since we want to continue to improve our products, we are always happy to receive feedback from you. :)

Important: Please note that jewellery purchased in our stores can only be returned directly to the store.

If you have taken care of returning items to us, you should have received a tracking number from the chosen shipping company. With this number you can track the parcel on the carrier’s website.*

Once your return package has arrived and been processed, you will receive an email notification.

*Returns from Germany sent by DHL will be forwarded from Kiefersfelden to us in Vienna - this can take up to two weeks.

In order for us to process your package as quickly as possible, please include a copy of the invoice and a note stating the reason for the return in the package.

In case of a cancellation, please also enclose thecancellation form.

To ensure that your returned models are protected in the best possible way during transport, please be sure to return them in their original packaging. This means, depending on the product, in the wooden box, the kraft paper case or the additional packaging box.
Finally, choose an appropriate package size and fill the empty space with bubble wrap or paper so that your model is not thrown around during shipping. Please also make sure the parcel is properly closed and sealed on the outside.

This way, your returned models are well protected and will arrive safely.

Once you have received the email that the package is with us and has been processed, it will take a maximum of 14 working days for the amount to be refunded to the original payment method. You will also be notified of the credit by email.