FAQ

With more than 800 different designs, there’s guaranteed to be the perfect model for every wrist and every person’s individual tastes. :)

Our watches and Bandlets with linked bracelets can easily be adjusted to fit any desired length.

The additional links and requisite tools are enclosed free of charge so that you can immediately start wearing your piece of nature.

For our watches with leather bracelets and our entire jewellery selection, industry standard length measurements are used. The exact sizes can be found on the corresponding product pages.

Because we know that some people prefer to wear their necklaces longer or shorter, you can find the perfect extender here for your Holzkern jewellery.

Insider Tip: On the main menu, when you click on > “Shop” > “Watches” > “Show All”, you can use our Product-Filter (top-right) to search specifically for various case diameters and much more. :)

We send our products worldwide - for you, the express shipping is free of charge. :)

Our Dispatch Team works at full speed - that’s why generally the delivery time is 4-9 workdays for products that are in stock*.

Once you’ve placed your order, you’ll receive a confirmation email. Upon dispatch, you’ll receive an email confirming your order is on the way, as well as a further email with your tracking number which you can then use to track the progress of your package online. So that your order arrives quickly and safely at your home, depending on your location we use the Austrian Postal Service, DHL, UPS or GLS as our express shipping partners.

* For products that are not currently in stock, you will find a shipping date on the corresponding product page or respectively on your order confirmation. In case you are ordering several models with varying delivery times, during the ordering process you will be able to select a partial shipment, which is naturally free of charge.

Our Team will do everything to ensure that you receive your piece of nature as quickly as possible. After submitting your order, it will take approximately 4-9 workdays for your package to arrive at your doorstep. :)

Since all our collections are made in small quantities and the demand for certain models is particularly high, some models may be temporarily sold out and will be shipped at a later date.

To make sure that your model arrives as soon as possible, we recommend not to wait too long when considering your order. You can find the delivery time of your desired models on the respective product page and/or in your order confirmation.

If your order contains several products with different delivery times, you can choose between the following options during the order process:

1. Collective shipment - For the sake of the environment, all models are shipped together as soon as they are in stock.
2. Partial shipment - All items already in stock will be shipped in advance.

Shipping is free of charge regardless of which option you choose.

Every single Holzkern product is delivered in a high-quality box made from solid wood in which you can safe-keep your personal piece of nature.

Additionally, for all models with linked bracelets, we send the corresponding extension links including the requisite tools free of charge. This way, you can individually adjust your piece of nature for the perfect fit, and then enjoy wearing it immediately. :)

You’ll hardly ever find watches or Bandlets that are as comfortable to wear as ours. Wood is remarkable thanks to its lightness of weight and pleasant surface feeling, which makes it incredibly comfortable to wear on your wrist.

For our products, we use selected hardwoods that have been carefully tested in advance and offer our customers joy for a long time.

However, please be aware that wood doesn’t have the same resilience as metal and your piece of nature should be removed before engaging in sport or manual labor.

Generally, our models don’t require any special care because over time the wood only becomes more smooth and appealing.

Occasionally, the wooden elements will be happy to receive a little treatment to help them fully shine. Our special Care Balm is most suitable for this purpose and can be found in our accessories shop.

We can also highly recommend bee's wax or natural wood oils.

Yes. Maybe you’ve fallen in love with another model? That’s fine. Naturally, an exchange is possible as long as your piece of nature is unworn and returned within the 24-day refund period.

An exchange made simple and easy - here’s how:

1. Please fill out our Withdrawal Form.
2. Send the product back in its original packaging, together with the completed Withdrawal Form and a copy of your invoice to:
   Holzkern - Time for Nature GmbH
   Autokaderstraße 33/11.3
   1210 Vienna
   AUSTRIA
3. Order your desired product again in our Online Shop - this is necessary because we require an independent invoice for every product.

As soon as your return shipment has arrived, your payment will be refunded within a maximum of 5 workdays via the original form of payment. In case you ordered via invoice, Klarna, our payment provider, will be informed of your credit.

Yes. Naturally, you can return your model and we’ll refund your payment in case it doesn’t meet your expectations or feel 100% perfect. :)

Usually we receive the feedback that our pieces of nature look even better in real life than in photos.

Please be aware that the model must be unworn and returned within the 24-day refund period.

Simply send the product, together with a completed Withdrawal Form back to our address (Holzkern - Time for Nature GmbH, Autokaderstrasse 33/11.3, 1210 Vienna, Austria).

As soon as your return shipment has arrived, your payment will be refunded within a maximum of 5 workdays via the original form of payment. In case you ordered via invoice, Klarna, our payment provider, will be informed of your credit.

In our Online-Shop, you’re very likely to find another great model that meets your expectations - with more than 800 designs, there’s guaranteed to be the perfect model for everyone.

Because we’re committed to continuously improving our products, we’ll be very happy to hear your feedback. :)

With more than 800 different designs, there’s guaranteed to be the perfect model for every wrist and every person’s individual tastes. :)

Our watches and Bandlets with linked bracelets can easily be adjusted to fit any desired length.

The additional links and requisite tools are enclosed free of charge so that you can immediately start wearing your piece of nature.

For our watches with leather bracelets and our entire jewellery selection, industry standard length measurements are used. The exact sizes can be found on the corresponding product pages.

Because we know that some people prefer to wear their necklaces longer or shorter, you can find the perfect extender here for your Holzkern jewellery.

Insider Tip: On the main menu, when you click on > “Shop” > “Watches” > “Show All”, you can use our Product-Filter (top-right) to search specifically for various case diameters and much more. :)

The specialness of our products is due to the fact they are made from natural materials. Just like every tree or stone, all of our creations are unique thanks to their individual grain, colour and structure. This way, the model you receive is truly distinctive. Indeed, your own personal piece of nature. :)

Spray water, rain and perspiration are no problem for our products. Due to the natural characteristics of wood, however, extensive contact with water should be avoided so that your piece of nature remains pristine for the longest possible time.

Don’t worry, for water lovers we have suitable models that can be safely worn while washing hands, showering or jumping in for a swim. Visit our 5ATM* waterproof watches here.

You can also find our waterproof Bandlets - Tremolo and Baritone - here, as well as waterproof jewellery made from stone or nacre that cannot be affected by water.

Please note: Jewellery made with wooden elements is not waterproof.

*Watches with this specification are waterproof tested to 5 bar (≈ 5ATM) and therefore suitable for showering, bathing or swimming.

The clasp of the linked bracelet is perfectly suitable for engraving. Also, your piece of nature will be delivered in a high-quality solid wooden box that lends itself perfectly to being engraved.

We unfortunately don’t yet offer this as an in-house service - however, you can easily receive personal engravings from almost every jeweller or watchmaker.

In every case, each Holzkern product is individually distinctive thanks to the natural materials used, and therefore as unique as your fingerprint. :)

Our models are handcrafted from natural materials, which is why every piece already has its own individual uniqueness.

Additionally, we’re focused on providing a diverse and multifaceted product range and currently offer more than 800 different designs, which is why personalised customisations are not available at this time.

Generally, we already have the perfect piece of nature for every type of occasion and each person’s individual tastes. :)

Naturally, we also have a wide range of accessories with which you can personalise your own special model.

Perhaps you’d like a watch strap in another colour, or a second bezel that you can easily interchange according to your mood?

The metal elements of our watches and Bandlets are made with 316L stainless steel that is enhanced with a fine ion plating and is practically nickel-free.

As a result, our watches are normally compatible even for people with a nickel allergy. :)

With our jewellery collections, the 316L stainless steel is also plated with genuine 24k gold or platinum. This makes our jewellery pieces even more elegant, as well as particularly suitable for people with allergies.

Every single Holzkern product is delivered in a high-quality box made from solid wood in which you can safe-keep your personal piece of nature.

Additionally, for all models with linked bracelets, we send the corresponding extension links including the requisite tools free of charge. This way, you can individually adjust your piece of nature for the perfect fit, and then enjoy wearing it immediately. :)

You’ll hardly ever find watches or Bandlets that are as comfortable to wear as ours. Wood is remarkable thanks to its lightness of weight and pleasant surface feeling, which makes it incredibly comfortable to wear on your wrist.

For our products, we use selected hardwoods that have been carefully tested in advance and offer our customers joy for a long time.

However, please be aware that wood doesn’t have the same resilience as metal and your piece of nature should be removed before engaging in sport or manual labour.

Generally, our models don’t require any special care because over time the wood only becomes more smooth and appealing.

Occasionally, the wooden elements will be happy to receive a little treatment to help them fully shine. Our special Care Balm is most suitable for this purpose and can be found in our accessories shop.

We can also highly recommend bee's wax or natural wood oils.

Because we strive for the most sustainable use of resources and environmental practices, every single product is made from FSC-certified timbers or off-cuts from the furniture industry. Thanks to the use of FSC-certified timbers, we support socially and environmentally sustainable forestry operations.

Naturally, you can order replacement parts simply and easily.

Many of these elements can already be found in our Accessories Shop.

In case the components you’re looking for don’t seem available, send us a short message via our Service form and we’ll promptly help you out. :)

Yes. We currently have seven Holzkern stores where you can view and try on our products, as well as receive great advice from our Store Team. Our stores can be found in Berlin, Munich, Vienna, Stuttgart, Salzburg, Innsbruck and Donaueschingen.

On top of that, we have multiple retail partners in Germany, Austria, Holland, France, Belgium, Luxembourg, Italy, Spain, Portugal, Switzerland and more - click here for a full overview.

Our Store Team look forward to meeting you on location and will be happy to help out. :)

To be sure that the model you’re interested in is in stock, we recommend contacting the respective store beforehand.

Naturally, you can also order several of our models in our Online Shop to view them first-hand and, in the case there are some you don’t want to keep, you can return them within the 24-day refund period.

You can make your purchase simply and easily using one of the following payment methods:
Instant transfer, Klarna on account, 3 interest-free instalments, credit card or PayPal.

With Klarna on account you have 14 days from the shipping date to balance the invoice.

That means, as soon as we have sent your items, you should receive an invoice from Klarna via email in which the bank details are listed. Please also make sure to check your spam folder.

In case you have questions regarding payment, get in touch directly with Klarna because they will be able to more directly assist you. :)

Naturally, we are also at your service in the case that difficulties arise. More information about Klarna can be found here: [https://www.klarna.com/uk/customer-service/].

In case none of the indicated payment methods are possible for you, please use our online Service form and tell us your address and the desired model.

We’ll send you a prepayment invoice with our bank account details and you can transfer the amount directly.

Once you’ve found your perfect model, you can easily and quickly order it from our Online Shop.

After completing your order you will receive:

• An order confirmation with summarised delivery times via email**.
• A shipping confirmation & invoice - as soon as your product(s) are packed and ready to ship.
• An email with your shipment number from our parcel service provider. In the rarest possible cases this can take up to 2 workdays.

**If you haven’t received a notification after completing your order, please check your spam folder.

Our Team will do everything to ensure that you receive your piece of nature as quickly as possible. After submitting your order, it will take approximately 4-9 workdays for your package to arrive at your doorstep. :)

Since all our collections are made in small quantities and the demand for certain models is particularly high, some models may be temporarily sold out and will be shipped at a later date.

To make sure that your model arrives as soon as possible, we recommend not to wait too long when considering your order. You can find the delivery time of your desired models on the respective product page and/or in your order confirmation.

If your order contains several products with different delivery times, you can choose between the following options during the order process:

1. Collective shipment - For the sake of the environment, all models are shipped together as soon as they are in stock.
2. Partial shipment - All items already in stock will be shipped in advance.

Shipping is free of charge regardless of which option you choose.

Your order status can be viewed at any time in your customer account, as long as you have an existing account at the time of your order.

If you need to check the status quickly, you can also do so without a customer account or without needing to log in. Simply click on this link and enter your order details.

As soon as your order has been packaged and shipped, you will also receive a shipping confirmation by email and a tracking number that can be used to track the progress of your package online.

No. Our Team’s goal is to ensure your happiness by getting your order ready as quickly as possible. :)

Because we process your order within a very short time and ship promptly, subsequent changes are unfortunately not possible.

Every single Holzkern product is delivered in a high-quality box made from solid wood in which you can safe-keep your personal piece of nature.

Additionally, for all models with linked bracelets, we send the corresponding extension links including the requisite tools free of charge. This way, you can individually adjust your piece of nature for the perfect fit, and then enjoy wearing it immediately. :)

All our watches, Bandlets and jewellery are delivered individually in a high-quality & elegant safe-keeping box made from solid wood, which is ideal for storing your piece of nature. You can also order additional accessories such as Collector's Boxes or Double-Boxes for any occasion.

Please note that discounts and special promotions cannot be combined. That means that for every order only one discount or promotion code can be entered. The respective code can be redeemed at our checkout using the field “Apply Discount Code”.

In case your discount code contains a free product, it is important that you additionally place that product in the shopping cart. Please also note the conditions attached to the discount or promotion respectively.

In case it still doesn’t work, send us a screenshot of the error message using our online Service form. We’ll make sure to promptly find a solution for you. :)

1.) This is probably due to the fact that the voucher code has been entered in the “Discount Code” field. Then the error message “Code not valid” or “Code does not exist” appears.

In our online shop the voucher can either be redeemed in the shopping cart or during the payment process. It’s important that you enter the voucher code in the field “Use Gift Card to checkout”. Please copy your voucher code and enter it in this field.

2.) It may also be important to check whether you are entering the number 0 or the letter O, and generally that the details have been entered correctly.

We send our products worldwide - for you, the express shipping is free of charge. :)

Our Dispatch Team works at full speed - that’s why generally the delivery time is 4-8 workdays for products that are in stock*.

Once you’ve placed your order, you’ll receive a confirmation email. Upon dispatch, you’ll receive an email confirming your order is on the way, as well as a further email with your tracking number which you can then use to track the progress of your package online. So that your order arrives quickly and safely at your home, depending on your location we use the Austrian Postal Service, DHL, UPS or GLS as our express shipping partners.

* For products that are not currently in stock, you will find a shipping date on the corresponding product page or respectively on your order confirmation. In case you are ordering several models with varying delivery times, during the ordering process you will be able to select a partial shipment, which is naturally free of charge.

Every single Holzkern product is delivered in a high-quality box made from solid wood in which you can safe-keep your personal piece of nature.

Additionally, for all models with linked bracelets, we send the corresponding extension links including the requisite tools free of charge. This way, you can individually adjust your piece of nature for the perfect fit, and then enjoy wearing it immediately. :)

Our Team will do everything to ensure that you receive your piece of nature as quickly as possible. After submitting your order, it will take approximately 2-5 workdays for your package to arrive at your doorstep. :)

Since all our collections are made in small quantities and the demand for certain models is particularly high, some models may be temporarily sold out and will be shipped at a later date.

To make sure that your model arrives as soon as possible, we recommend not to wait too long when considering your order. You can find the delivery time of your desired models on the respective product page and/or in your order confirmation.

If your order contains several products with different delivery times, you can choose between the following options during the order process:

1. Collective shipment - For the sake of the environment, all models are shipped together as soon as they are in stock.
2. Partial shipment - All items already in stock will be shipped in advance.

Shipping is free of charge regardless of which option you choose.

In case the shipping status of your order hasn’t changed for more than 8 days, please contact us via our Service Form. We’ll look into it right away and be in touch with our respective shipping partner for you.

Our Team is constantly working to ship our products with the greatest speed so that you can soon be holding your personal piece(s) of nature in your own two hands. :)

To offer a large variety, our range features various models (automatic watches, solar watches, quartz watches) with different functions.

To get the most out of your piece of nature, it's best to read the manual on the respective product page before starting up your watch. To go to the product page of your model, you can use the search function on the top right (magnifying glass icon).

Please take the following steps in order to get your watch up and running:

1. Remove the stopper from the crown.
2. Carefully push the crown completely against the case.
3. Some models don’t have a hand indicating seconds. That means that you will only notice that the watch is running when a few minutes have passed. :)

Our solar watches are powered by light, so it's not necessary to change the battery of the watch.

Before commissioning your solar-powered watch, it must be exposed to five hours of sunlight or powered under a lamp (distance 20cm) for 60 hours (glow-lamp 30W/LED 6W/375 Lumen) to fully charge the power reserve.

Be careful not to expose the watch to excessive heat (bright midday sun) to prevent damage.

In order to ensure continuous operation, the watch should be worn for at least three hours a day, however during winter time, it has to be occasionally charged under a lamp.

The detailed manual can be found on the respective product page of your model - which can be found using the search function on the top right (magnifying glass icon).

Automatic watches run without batteries and are wound up thanks to the wearer’s arm movements. When our models are fully wound up they will run for approximately 30-40 hours, even in a motionless state. In case the watch hasn’t been worn for a long time, it is possible that it needs to be reset. In this case it’s best to give your piece of nature a little help starting up in that you wind it up by turning the crown approximately 40 times in a clockwise direction - so wind it in the direction away from yourself. While doing this the crown should stay pressed into the case - please don’t pull the crown out. Then the spring is fully wound up and the watch will run perfectly for a day.

The exact instructions for your model can be found on the corresponding product page - simply use the search function top right (magnifying glass symbol).

Timepieces with a stopwatch function can be reset using both buttons - start/stop.

The exact instructions for your model can be found on the corresponding product page - simply use the search function top right (magnifying glass symbol).

The bezel locks in place alongside the defined points. The bezel should be turned in a clockwise direction with a light amount of downward pressure until the locking in can be felt.

Please note, this is not a threaded coupling like the lid of a bottle top.

You can enjoy many advantages by creating a customer account. You can save various addresses and therefore complete your orders quicker. Additionally, you have the possibility to see all of your orders and invoices at any time and can create a list of your favorite models.

With the Holzkern Premium Club we want to say thank you to our customers: You can collect Tree Rings with every order which you can then exchange for exclusive special offers. :)

More information about our Premium Club advantages can be found here.

For every order you will be credited 10 Tree Rings for every £1 of order value.

Directly via your customer account you can redeem your Tree Rings for the following specials offers:

• Special Discounts
• Exclusive Premium Products

More information about Premium Club advantages can be found here.

You will receive your Tree Rings as soon as your order has been shipped by us.

Simply contact us via our Service form and we'll be happy to help you further.

Simply send us the following information via our Service form so that we can retrospectively credit the Tree Rings to your customer account:

• Photo/Scan of the store invoice(s)
• The email address of your customer account

Simply contact us via our Service form and we'll be happy to transfer your Tree Rings to your preferred customer account.

In case you send a model back, the corresponding Tree Rings will be retrospectively deducted again.

You can easily order gift vouchers in our online shop here: https://www.holzkern.com/en/shop/gift-cards.html

Then the person you give it to can easily browse through our range of products and choose their own personal piece of nature.

We don’t send gift vouchers via post because the quickest and simplest way is for our customers to print it out themselves.

Yes, our gift vouchers can only be redeemed in our online shop. Using the gift voucher in our stores, and with our retail or jewelery partners is not possible.

The remaining credit remains on the gift voucher and can be redeemed again in our online shop. As such, you can use the remaining credit on the voucher in future, or give it to someone as a gift. :)

In case for some reason you want to return your purchase, the value of the voucher will be reactivated.

If you paid extra for your purchase, the extra amount will of course be promptly refunded via the original payment method.

1.) This is probably due to the fact that the voucher code has been entered in the “Discount Code” field. Then the error message “Code not valid” or “Code does not exist” appears.

In our online shop the voucher can either be redeemed in the shopping cart or during the payment process. It’s important that you enter the voucher code in the field “Use Gift Card to checkout”. Please copy your voucher code and enter it in this field.

2.) It may also be important to check whether you are entering the number 0 or the letter O, and generally that the details have been entered correctly.

Yes. Naturally, you can return your model and we’ll refund your payment in case it doesn’t meet your expectations or feel 100% perfect. :)

Usually we receive the feedback that our pieces of nature look even better in real life than in photos.

Please be aware that the model must be unworn and returned within the 24-day refund period.

Simply send the product, together with a completed Withdrawal Form, back to our address (Holzkern - Time for Nature GmbH, Autokaderstrasse 33/11.3, 1210 Vienna, Austria).

As soon as your return shipment has arrived, your payment will be refunded within a maximum of 5 workdays via the original form of payment. In case you ordered via invoice, Klarna, our payment provider, will be informed of your credit.

In our Online Shop, you’re very likely to find another great model that meets your expectations - with more than 800 designs, there’s guaranteed to be the perfect model for everyone.

Because we’re committed to continuously improving our products, we’ll be very happy to hear your feedback. :)

Because you completed your order via our payment provider Klarna, please note that you have a period of 14 days in which to make your payment.

In case your returned product hasn’t arrived with us within 14 days, we kindly ask that you pay the outstanding balance in order to avoid an overdue notice from Klarna. Alternatively, you can also contact Klarna in order to pause your payment.

As soon as your purchase has been returned to us (Autokaderstraße 33/11.3, 1210 Wien, AUSTRIA) we will inform Klarna immediately and you will promptly receive a notice of credit.

Yes. Maybe you’ve fallen in love with another model? That’s fine. Naturally, an exchange is possible as long as your piece of nature is unworn and returned within the 24-day refund period.

An exchange made simple and easy - here’s how:

1. Please fill out our Withdrawal Form.
2. Send the product back in its original packaging, together with the completed Withdrawal Form and a copy of your invoice to:
   Holzkern - Time for Nature GmbH
   Autokaderstrasse 33/11.3
   1210 Vienna
   Austria
   
3. Order your desired product again in our Online Shop - this is necessary because we require an independent invoice for every product.

As soon as your return shipment has arrived, your payment will be refunded within a maximum of 5 workdays via the original form of payment. In case you ordered via invoice, Klarna, our payment provider, will be informed of your credit.