FAQ
You have questions, requests, suggestions? We are happy to help!
We know from our own experiences that there can be doubts when it comes to buying products online due to uncertainties in the ordering process or missing information about the products. That is why we want to provide you 100% of the information about our procedures and the products before you place the order. The following FAQs hopefully answer most of the questions in advance.
If you already received your watch, you can find a short instruction for commissioning your timepiece. Our slideshow gives you additional information about the adjustment of your watch strap. We hope you enjoy your piece of nature!
If you want to receive further information about our products or delivery of your package, feel free to mail us at hallo@holzkern.com - Judith looks forward to answer all of your questions as soon as possible :)
> WHAT PAYMENT OPTIONS ARE AVAILABLE?
Our watches can be bought by bank transfer, Paypal or credit card.
> HOW DOES SHIPMENT WORK?
At the moment we only deliver within the EU – shipment is free of change for our customers. After you place your order you receive a confirmation email as well as a shipping confirmation with a tracking number when your order is on its way. To ensure fast and save transportation, our products are shipped within 7 days by the Austrian Post (exception: pre-orders, when we don´t have your product in stock)
> HOW DO I FIND A WATCH IN THE CORRECT SIZE?
Our variety of watch models offers timepieces in various sizes – therefore we ensure to provide the perfect accessory for every wrist. The wooden watch straps can be adjusted with included spare links until it fits you perfectly. Please keep the remaining spare parts so you can change the links if you damage any on your watch. Our leather watch straps are provided in standard sizes for men and women. If you want to check out the exact sizes of our watches, please go to our online shop and you will find the information in the section called product details.
> WHY DOES MY WATCH LOOK DIFFERENT THAN THE ONE IN THE ONLINE STORE?
The resources used in our watches are natural materials. As every tree and every stone is inimitable our watches are unique as well and you receive an unmistakable original. Accordingly there are individual distinctions like the texture and the colour of every watch. It is truly your personal piece of nature :)
> HOW DOES MY WATCH PERFORM IN DAILY LIFE? IS IT WATERPROOF?
Wooden watches are comfortable to wear as they are light-weight and a particular haptic ensures pleasant wearing on your wrist. In general the watches don´t need extra maintenance. However, as wood is a natural resource that can be damaged with external forces a certain degree of carefulness is recommended.
Splash water is basically not a problem for our watches - in general you should avoid contact with water. Please put down your timepiece if you take a shower or wash your hands.
>HOW DO I PUT MY HOLZKERN WATCH INTO OPERATION?
After receiving your watch, the crown is pulled-out to extend battery life. You can rotate the crown in this position to adjust the exact time. Afterwards you just have to gently push the crown inward and your watch comes alive :)
> HOW CAN I ADJUST THE WOODEN BAND TO MY SIZE?
